Shipping Policy
Worldwide Shipping
We offer worldwide shipping from Latvia, using Latvia Post services and Omniva couriers.
Shipping costs vary depending on the destination. You can easily calculate the shipping cost by adding your selected items to the basket and selecting your delivery destination or address at checkout.
Shipping Outside the EU
For destinations outside the EU, we ship via Latvia Post.
Duties & Taxes: Buyers are responsible for any applicable duties or import taxes associated with their order.
Shipping Within the EU & Baltic States
For EU countries and the Baltic states, we offer shipping through:
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Omniva Couriers & Parcel Lockers
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Latvia Post
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Note: The difference between Omniva Standard and Economy services lies in the delivery times. Please choose the service that suits your delivery needs best.
Processing Times
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Ready-to-Ship Items: Orders are typically dispatched within 1–3 working days. However, during periods of high demand, processing times may be slightly extended. Rest assured, we always prioritize quality and timely delivery.
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Made-to-Order Items: Made-to-order items will be created and shipped within the timeframe specified in the product description, unless stated otherwise.
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Once your order is confirmed, we will begin preparing it for dispatch.
Delivery Time & Service
The delivery time for your order depends on your delivery region, address, and the working hours of the delivery service responsible for delivering your order. Please note that delivery times are not directly controlled by the Seller.
You can select the delivery method that suits you best during the checkout process. However, we do not control the exact delivery time once your order is with the postal or courier service provider. You will get a tracking number with which you will be able to track your order.
Delivery Issues & Postal Service Faults
In the unlikely event that your item(s) are not delivered due to a fault with the postal or courier service, we will reimburse you for the cost of the item(s). However, this will only occur once we have received proof of loss or compensation from the postal service or courier.
Please note: The Seller is not responsible for delays in delivery caused by the chosen delivery service provider. Delivery times are estimates provided by the courier and may vary due to factors such as weather, customs procedures, or local disruptions.
Sustainability Matters
We prioritize reusing materials whenever possible and carefully pack your items with eco-friendly options like organic loose potato starch granules, while using protective materials such as plastic bubble wrap when necessary to ensure safe transit.